⇨ THE VOLUME OF THE BONGS KEEPS CHANGING:  The loudness of Big Ben's bongs is affected by two things: 1) The bong volume you set in the app, and 2) the volume of your device. When you turn your phone's volume up and down, you are also affecting the volume of the bongs. So if your bongs do not seem to be as loud as you set them, check to see if any changes have been made to your device's volume.

⇨ I CAN'T CHANGE THE VOLUME OF THE BONGS:   Make sure you are tapping the Volume "+" and "-" Buttons, and not just holding them. Each tap will change the volume up or down by about 10%. If you simply hold in the buttons, nothing will happen.

⇨ SOMETIMES BIG BEN BONGS EARLY:  This is true — sometimes. Most mobile devices set their internal clock to a highly-accurate time standard. So you can be assured that the Bonger's bongs will occur exactly on time. The first note of the Westminster Chimes will always start exactly at :15, :30, :45 and :00.

But there is one exception. Back in 1841, when the folks in London were building the original Big Ben, the specifications for the clock stated that

"The Great Clock shall be so accurate that the first strike for each hour shall be accurate to within one second of time."

So if Big Ben is your chime of choice, the on-the-hour Westminster Chimes will start early, so that the first strike of the hour-count occurs exactly at :00 — just like the clock in London.

⇨ THE PENDULUM KEEPS TICKING DURING 'QUIET TIME':   Quick explanation of how Quiet Time works: Setting your Quiet Time to make the last bong at 10:30, means your actual Quiet Time will start at 10:31. If you are using the Pendulum sound, it will continue to run until Quiet Time actually starts — 10:31. So don't panic if the pendulum continues after your last bong; it will stop within a minute.

⇨ THE BONGER QUITS WORKING WHEN I MINIMIZE IT:   Newer devices that run Android 9 and higher are known to have issues with Big Ben. In an attempt to increase battery life, your phone may turn off the Bonger shortly after you put it in Background Mode when minimizing the app. This problem can usually be remedied in your device's Settings by disabling Battery Saving Optimization. How to do this depends on your exact device.

[Tap/Click here for more Detailed Suggestions]

⇨ I HAVE OTHER PROBLEMS:  Almost every phone app will have a few devices on which, for some obscure reason, it does not run properly. Big Ben Bonger is no exception. Although almost everyone who has tried the Bonger has had it work perfectly, there are some phones where it just doesn't run right. If that's your phone, and if none of the above suggestions are helpful, we're sorry. Before you completely give up on the Bonger, please Email the Developer. Perhaps he can help. However, do know that if the original Big Ben Bonger app doesn't work right on your device, it is doubtful that Big Ben Bonger PLUS will perform any better. Just making you aware before you spend money.